In these Terms and Conditions, the following definitions shall apply:
Grace period: the period within which the consumer can exercise the right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Duration transaction: a distance contract relating to a series of products and/or services, of which the obligation to deliver and/or purchase is spread over time.
Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the applicable cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement.
Technique for distance communication: a means that can be used for concluding an agreement without the consumer and entrepreneur being physically present in the same place at the same time.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Company name: BHEC LIMITED
Trading name: Balancewithin
Customer service email: info@balancewithin.nl
Company address: UNIT 2904-05, 29/F UNIVERSAL TRADE CTR, 3 ARBUTHNOT RD, CENTRAL, HONG KONG
These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the General Terms and Conditions can be inspected, and they will be sent to the consumer free of charge upon request.
If the distance contract is concluded electronically, the text of these General Terms and Conditions may be made available electronically in such a way that it can easily be stored by the consumer on a durable medium.
If specific product or service conditions apply in addition to these General Terms and Conditions, the preceding provisions shall apply accordingly.
If one or more provisions of these General Terms and Conditions are at any time wholly or partially void or unenforceable, the remainder of the agreement and these General Terms and Conditions shall remain in force. The relevant provision shall, where possible, be replaced by a valid provision that most closely reflects the purpose and scope of the original provision.
Situations not provided for in these General Terms and Conditions shall be assessed in accordance with the purpose and principles of these General Terms and Conditions and applicable law.
If an offer has a limited period of validity or is subject to specific conditions, this will be explicitly stated in the offer.
Unless otherwise stated, the offer is non-binding. The entrepreneur is entitled to change or adapt the offer before an agreement is concluded.
The offer contains a sufficiently complete and accurate description of the products and/or services offered to enable the consumer to make an informed assessment.
If the entrepreneur uses images, these are intended to provide an accurate representation of the products and/or services offered. Minor variations may occur, including variations in colour caused by differences in displays, lighting or photography.
Obvious mistakes, errors or typographical errors in the offer do not bind the entrepreneur.
Specifications, measurements, colours and other product information are provided as accurately as reasonably possible.
Each offer contains information that makes it clear to the consumer what rights and obligations are attached to accepting the offer. This may include, where applicable:
the price of the product or service;
any applicable shipping costs;
any applicable customs duties, import taxes, import VAT or clearance costs;
the manner in which the agreement will be concluded;
whether the right of withdrawal applies;
the methods of payment, delivery and performance;
the period for acceptance of the offer;
the period during which the stated price remains valid;
the available sizes, colours, materials or variants; and
any other material conditions applicable to the offer.
Where an order is shipped internationally, customs duties, import taxes, import VAT and/or customs clearance fees may be charged by the relevant authorities, postal operator or courier service, unless expressly stated otherwise during checkout.
The agreement comes into effect when the consumer accepts the offer and fulfils the conditions stated therein, subject to the provisions of these Terms and Conditions.
If the consumer has accepted the offer electronically, the entrepreneur will confirm receipt of the acceptance electronically.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to protect the electronic transfer of data and will use reasonable measures to provide a secure online environment.
If electronic payment is available, appropriate security measures will be used.
Within applicable legal limits, the entrepreneur may assess whether the consumer can meet their payment obligations and may consider facts and circumstances relevant to responsibly entering into the distance contract.
If the entrepreneur has reasonable grounds not to enter into an agreement, the entrepreneur may refuse an order or attach reasonable conditions to its execution.
The consumer will be provided with relevant information concerning:
the contact details for complaints;
the conditions and procedure for exercising the right of withdrawal;
information regarding applicable guarantees and after-sales service;
relevant order and product information; and
where applicable, the requirements for terminating an ongoing agreement.
Each agreement is entered into subject to sufficient availability of the products concerned.
When purchasing products, the consumer may withdraw from the agreement without giving a reason within 14 days, unless an exception permitted by applicable law applies.
The withdrawal period begins on the day after the consumer, or a third party designated by the consumer, receives the product.
During the withdrawal period, the consumer must handle the product and packaging with reasonable care. The consumer should only handle or inspect the product to the extent reasonably necessary to establish its nature, characteristics and functioning.
If the consumer wishes to exercise the right of withdrawal, the consumer must notify Balancewithin within the applicable 14-day period by sending a clear written statement or email.
After notifying Balancewithin of the withdrawal, the consumer must return the relevant product within 14 days, unless otherwise agreed.
The consumer should retain proof that the returned goods were shipped within the applicable period.
If the consumer exercises the right of withdrawal, the direct costs of returning the product are borne by the consumer unless otherwise stated or required by applicable law.
Where a refund is due, the entrepreneur will process the refund as soon as reasonably possible and, where applicable, within 14 days after receiving notification of withdrawal.
The entrepreneur may withhold reimbursement until the returned goods have been received or until the consumer has supplied sufficient evidence of having returned the goods, whichever occurs first, where permitted by applicable law.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.
The right of withdrawal may be excluded only where permitted by applicable law and where the consumer has been clearly informed of the exclusion before concluding the agreement.
Depending on applicable law, exclusions may include products:
made according to the consumer's specifications or clearly personalised;
that are unsuitable for return due to their nature;
that deteriorate or expire rapidly;
whose price depends on fluctuations in financial markets outside the entrepreneur's control;
consisting of individual newspapers or magazines;
consisting of sealed audio, video recordings or software where the seal has been broken; or
consisting of sealed goods that are unsuitable for return for hygiene or health-protection reasons where the seal has been broken after delivery.
For services, exclusions may apply where permitted by applicable law, including certain accommodation, transport, catering or leisure services scheduled for a particular date or period and services that have already begun with the consumer's express consent where the relevant legal requirements have been met.
During the validity period stated in an offer, the prices of the products and/or services offered will not be increased except where changes result from taxes, duties, exchange rates, statutory regulations or other circumstances expressly permitted under applicable law.
Products or services whose prices are subject to fluctuations outside the entrepreneur's control may be offered at variable prices.
All prices displayed on the webshop are subject to obvious typographical, technical or pricing errors.
If an obvious pricing error occurs, Balancewithin is not required to supply a product at an incorrect price where it was reasonably apparent that the price was erroneous.
Any applicable shipping charges will be displayed or otherwise communicated before completion of the order.
For international orders, customs duties, import taxes, import VAT or customs clearance fees may apply depending on the destination country and applicable regulations. Unless expressly stated otherwise at checkout, such charges may be payable by the recipient.
The entrepreneur will supply products and/or services that reasonably conform to the agreement, the specifications stated in the offer and any mandatory legal requirements applicable to the transaction.
Any commercial guarantee offered by Balancewithin, a manufacturer, supplier or importer does not affect mandatory statutory rights that the consumer may have under applicable law.
Defective or incorrectly delivered products should be reported to Balancewithin as soon as reasonably possible after discovery.
Where reasonably possible, products returned in connection with a warranty claim should include the relevant accessories and packaging.
Any commercial warranty applies subject to the conditions communicated with the product or offer.
A commercial warranty may not apply where damage or defects result from:
misuse or improper handling;
unauthorised repair or modification;
failure to follow product instructions;
abnormal operating or storage conditions;
normal wear and tear; or
circumstances not attributable to the product as supplied.
Nothing in this Article limits mandatory consumer rights that cannot legally be excluded.
Balancewithin will take reasonable care when receiving and executing product orders.
Products will be delivered to the address provided by the consumer when placing the order.
Orders will be processed and delivered within the delivery period communicated on the webshop or during checkout.
Unless another delivery period has been agreed, accepted orders will be fulfilled within a reasonable period and, where required by applicable law, no later than 30 days after the agreement is concluded.
If delivery is materially delayed or if an order cannot be fulfilled, Balancewithin will inform the consumer as soon as reasonably possible.
Where the consumer has a legal right to terminate the agreement because of non-delivery, amounts owed following such termination will be refunded within the period required by applicable law.
If an ordered product is unavailable, Balancewithin may, with the consumer's agreement where required, offer a suitable replacement or alternative.
The risk of accidental loss or damage to products remains with the entrepreneur until the products have been delivered to the consumer or a third party designated by the consumer, except where applicable law provides otherwise.
Where Balancewithin offers an agreement for the recurring delivery of products or services for an indefinite period, the consumer may terminate the agreement in accordance with the agreed termination procedure and applicable mandatory law.
A fixed-term agreement for recurring products or services may be terminated at the end of the agreed term in accordance with the applicable termination conditions.
Where applicable, the consumer must be provided with a reasonable method of termination.
A fixed-term agreement will only be renewed or extended in accordance with the conditions disclosed to the consumer and applicable law.
Any automatic renewal arrangement will be subject to mandatory consumer protection requirements applicable to the transaction.
Where mandatory law grants consumers additional termination rights for long-term agreements, those rights remain unaffected by these Terms and Conditions.
The consumer must pay the amounts due using one of the payment methods made available during checkout.
Unless expressly agreed otherwise, payment is due at the time indicated during the ordering process.
The consumer is responsible for providing complete and accurate billing and payment information.
The consumer must promptly notify Balancewithin of any inaccuracies in payment information provided to or displayed by the entrepreneur.
In the event of non-payment, Balancewithin may, subject to applicable legal restrictions, charge reasonable costs that have been communicated to the consumer where legally permitted.
Orders may be held, cancelled or not shipped if payment is unsuccessful, reversed, rejected or reasonably suspected to be fraudulent.
Complaints concerning an order, product or the performance of the agreement should be submitted to Balancewithin as soon as reasonably possible after the consumer discovers the relevant issue.
Complaints should be described clearly and completely and sent to:
Balancewithin will endeavour to respond to complaints within 14 days of receipt.
If a complaint requires more time to investigate, Balancewithin may send an acknowledgement within this period together with an indication of when a more detailed response can reasonably be expected.
The parties should first attempt to resolve complaints and disputes amicably.
A complaint does not automatically suspend the consumer's payment or other contractual obligations unless Balancewithin confirms otherwise or applicable law provides otherwise.
If a complaint is determined to be justified, Balancewithin will provide an appropriate remedy in accordance with the agreement and applicable law.
These General Terms and Conditions and any separate agreements whereby BHEC LIMITED, trading as Balancewithin, provides products or services to consumers shall be governed by and construed in accordance with the laws of Hong Kong (SAR).
Any dispute arising out of or in connection with these General Terms and Conditions, the webshop, an order, or an agreement between BHEC LIMITED and the consumer shall be subject to the applicable laws of Hong Kong (SAR).
Nothing in these General Terms and Conditions is intended to exclude, restrict or deprive a consumer of any mandatory rights or protections available under the laws applicable to that consumer that cannot lawfully be excluded or restricted by contract.
Balancewithin does not warrant that access to the webshop or its digital services will always be uninterrupted, timely, secure or error-free.
Balancewithin does not guarantee that information or results obtained through use of the webshop will always be accurate, complete or reliable, except where such guarantees are required by applicable law.
Balancewithin may modify, suspend or discontinue parts of the webshop or its services where reasonably necessary.
To the maximum extent permitted by applicable law, the webshop and its content are provided on an "as is" and "as available" basis.
Nothing in these Terms and Conditions excludes or limits any warranty, guarantee, liability or consumer right that cannot legally be excluded or limited.
To the maximum extent permitted by applicable law, BHEC LIMITED, Balancewithin and their directors, officers, employees, affiliates, agents, contractors, suppliers and service providers shall not be liable for indirect, incidental, special or consequential losses arising from the use of the webshop or products purchased through it where such liability may lawfully be excluded.
Where liability cannot legally be excluded, liability shall be limited only to the maximum extent permitted by applicable law.
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless BHEC LIMITED, trading as Balancewithin, and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors and suppliers from third-party claims arising directly from:
your material breach of these Terms and Conditions;
your violation of applicable law; or
your infringement of the rights of a third party.
This Article does not apply to the extent that such indemnification would unlawfully restrict or exclude mandatory consumer rights.
Balancewithin uses third-party payment service providers to process certain payments.
Payment service providers, banks and other financial institutions may be legally required to collect, retain or report transaction and payment information to competent governmental, regulatory or tax authorities.
Where applicable, such processing and reporting will be carried out in accordance with the legal and regulatory obligations applicable to the relevant payment service provider or financial institution.
Balancewithin is not responsible for reporting carried out independently by a payment service provider where that provider is legally required to do so.
Questions about these Terms and Conditions, orders, returns or other customer-service matters may be sent to:
Balancewithin
Operated by BHEC LIMITED
UNIT 2904-05, 29/F UNIVERSAL TRADE CTR
3 ARBUTHNOT RD
CENTRAL
HONG KONG
Email: info@balancewithin.nl
If any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms and Conditions without affecting the validity and enforceability of the remaining provisions.
Balancewithin may update these Terms and Conditions from time to time, for example to reflect changes to the webshop, business operations or applicable legal requirements.
The version of the Terms and Conditions applicable to an order is generally the version made available to the consumer at the time the relevant agreement is concluded, except where applicable law requires otherwise.
Any material changes affecting existing contractual rights will only apply to existing agreements to the extent permitted by applicable law.
These Terms and Conditions, together with any policies or operating rules expressly incorporated into them and any specific terms communicated during the ordering process, constitute the agreement between the consumer and BHEC LIMITED in relation to the relevant purchase.
Failure by BHEC LIMITED or Balancewithin to exercise or enforce a right or provision under these Terms and Conditions shall not constitute a waiver of that right or provision.
Any ambiguity in the interpretation of these Terms and Conditions shall not be interpreted against a party solely because that party drafted the relevant provision.
Last updated: 21 August 2026
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